Filing a Homeowners, Condo Owners or Renters Claim

What to do if you have a loss:
  • If the loss is caused by burglary or theft, notify the police immediately.
  • Go room-by-room to take an inventory of the damaged or stolen property.
  • If safe to do so, take pictures, make temporary repairs and take steps to protect your property from further damage.
  • If the home is unlivable, vacate the premises and move to a safe location.
  • Keep all receipts for repairs, temporary housing, meals, and other miscellaneous expenses. Please make sure the receipts are itemized.
  • Please do not dispose of damaged items, as we may need to see them to complete your claim.
  • Contact Mercury as soon as possible at (800) 503-3724.
Information you will need when you file a claim:
  • Your policy number.
  • Date and time of the incident.
  • If a police report was taken, please provide the name of the police department and the report number.
  • A general description of what happened.
  • The address of the damaged property.
  • A brief description of the damage sustained.
  • If a General Liability claim and a lawsuit have been filed, please provide a copy of the lawsuit that includes the name of the person who received it, the time and date it was received, and location where it was received.